@extends('layouts.app')

@section('title', 'Call Center - Registro de Interacciones')

@section('content')
<div class="container-fluid">
    <!-- Header -->
    <div class="row mb-4">
        <div class="col-12">
            <div class="d-flex justify-content-between align-items-center">
                <div>
                    <h1 class="h3 mb-0 text-gray-800 text-gradient-primary">
                        <i class="fas fa-phone-alt me-2"></i>Call Center - Registro de Interacciones
                    </h1>
                    <p class="text-muted mb-0">Gestión y seguimiento de interacciones con clientes</p>
                </div>
                <div>
                    @can('call-center.dashboard')
                    <a href="{{ route('admin.call-center.dashboard') }}" class="btn btn-info">
                        <i class="fas fa-chart-bar me-1"></i>Dashboard
                    </a>
                    @endcan
                    @can('call-center.create')
                    <a href="{{ route('admin.call-center.logs.create') }}" class="btn btn-primary">
                        <i class="fas fa-plus me-1"></i>Nueva Interacción
                    </a>
                    @endcan
                    @can('call-center.export')
                    <div class="btn-group">
                        <button type="button" class="btn btn-success dropdown-toggle" data-bs-toggle="dropdown">
                            <i class="fas fa-download me-1"></i>Exportar
                        </button>
                        <ul class="dropdown-menu">
                            <li><a class="dropdown-item" href="{{ route('admin.call-center.export.pdf', request()->query()) }}"><i class="fas fa-file-pdf me-2"></i>PDF</a></li>
                            <li><a class="dropdown-item" href="{{ route('admin.call-center.export.excel', request()->query()) }}"><i class="fas fa-file-excel me-2"></i>Excel</a></li>
                        </ul>
                    </div>
                    @endcan
                </div>
            </div>
        </div>
    </div>

    <!-- Estadísticas -->
    <div class="row mb-4">
        <div class="col-md-3">
            <div class="card border-left-primary shadow h-100 py-2">
                <div class="card-body">
                    <div class="row no-gutters align-items-center">
                        <div class="col mr-2">
                            <div class="text-xs font-weight-bold text-primary text-uppercase mb-1">
                                Total Interacciones
                            </div>
                            <div class="h5 mb-0 font-weight-bold text-gray-800">{{ $stats['total'] }}</div>
                        </div>
                        <div class="col-auto">
                            <i class="fas fa-phone-alt fa-2x text-gray-300"></i>
                        </div>
                    </div>
                </div>
            </div>
        </div>
        <div class="col-md-3">
            <div class="card border-left-info shadow h-100 py-2">
                <div class="card-body">
                    <div class="row no-gutters align-items-center">
                        <div class="col mr-2">
                            <div class="text-xs font-weight-bold text-info text-uppercase mb-1">
                                Interacciones Hoy
                            </div>
                            <div class="h5 mb-0 font-weight-bold text-gray-800">{{ $stats['today'] }}</div>
                        </div>
                        <div class="col-auto">
                            <i class="fas fa-calendar-day fa-2x text-gray-300"></i>
                        </div>
                    </div>
                </div>
            </div>
        </div>
        <div class="col-md-3">
            <div class="card border-left-warning shadow h-100 py-2">
                <div class="card-body">
                    <div class="row no-gutters align-items-center">
                        <div class="col mr-2">
                            <div class="text-xs font-weight-bold text-warning text-uppercase mb-1">
                                Seguimientos Vencidos
                            </div>
                            <div class="h5 mb-0 font-weight-bold text-gray-800">{{ $stats['pending_followups'] }}</div>
                        </div>
                        <div class="col-auto">
                            <i class="fas fa-exclamation-triangle fa-2x text-gray-300"></i>
                        </div>
                    </div>
                </div>
            </div>
        </div>
        <div class="col-md-3">
            <div class="card border-left-success shadow h-100 py-2">
                <div class="card-body">
                    <div class="row no-gutters align-items-center">
                        <div class="col mr-2">
                            <div class="text-xs font-weight-bold text-success text-uppercase mb-1">
                                Seguimientos Hoy
                            </div>
                            <div class="h5 mb-0 font-weight-bold text-gray-800">{{ $stats['today_followups'] }}</div>
                        </div>
                        <div class="col-auto">
                            <i class="fas fa-clock fa-2x text-gray-300"></i>
                        </div>
                    </div>
                </div>
            </div>
        </div>
    </div>

    <!-- Filtros -->
    <div class="row mb-4">
        <div class="col-12">
            <div class="card shadow">
                <div class="card-body">
                    <form method="GET" action="{{ route('admin.call-center.logs.index') }}">
                        <div class="row">
                            <!-- Búsqueda por texto -->
                            <div class="col-md-3">
                                <div class="form-group">
                                    <label for="search">Buscar</label>
                                    <input type="text" class="form-control" id="search" name="search" 
                                           value="{{ request('search') }}" 
                                           placeholder="Buscar por notas, cliente, agente...">
                                </div>
                            </div>
                            <div class="col-md-2">
                                <div class="form-group">
                                    <label for="client_id">Cliente</label>
                                    <select class="form-control" id="client_id" name="client_id">
                                        <option value="">Todos los clientes</option>
                                        @foreach($clients as $client)
                                            <option value="{{ $client->id }}" {{ request('client_id') == $client->id ? 'selected' : '' }}>
                                                {{ $client->business_name }}
                                            </option>
                                        @endforeach
                                    </select>
                                </div>
                            </div>
                            <div class="col-md-2">
                                <div class="form-group">
                                    <label for="user_id">Agente</label>
                                    <select class="form-control" id="user_id" name="user_id">
                                        <option value="">Todos los agentes</option>
                                        @foreach($users as $user)
                                            <option value="{{ $user->id }}" {{ request('user_id') == $user->id ? 'selected' : '' }}>
                                                {{ $user->name }}
                                            </option>
                                        @endforeach
                                    </select>
                                </div>
                            </div>
                            <div class="col-md-2">
                                <div class="form-group">
                                    <label for="status">Estado</label>
                                    <select class="form-control" id="status" name="status">
                                        <option value="">Todos</option>
                                        <option value="Completado" {{ request('status') == 'Completado' ? 'selected' : '' }}>Completado</option>
                                        <option value="No Contesta" {{ request('status') == 'No Contesta' ? 'selected' : '' }}>No Contesta</option>
                                        <option value="Seguimiento" {{ request('status') == 'Seguimiento' ? 'selected' : '' }}>Seguimiento</option>
                                        <option value="Pendiente" {{ request('status') == 'Pendiente' ? 'selected' : '' }}>Pendiente</option>
                                        <option value="Rechazado" {{ request('status') == 'Rechazado' ? 'selected' : '' }}>Rechazado</option>
                                    </select>
                                </div>
                            </div>
                            <div class="col-md-2">
                                <div class="form-group">
                                    <label for="interaction_type">Tipo</label>
                                    <select class="form-control" id="interaction_type" name="interaction_type">
                                        <option value="">Todos</option>
                                        <option value="Llamada" {{ request('interaction_type') == 'Llamada' ? 'selected' : '' }}>Llamada</option>
                                        <option value="Email" {{ request('interaction_type') == 'Email' ? 'selected' : '' }}>Email</option>
                                        <option value="Visita" {{ request('interaction_type') == 'Visita' ? 'selected' : '' }}>Visita</option>
                                        <option value="Mensaje" {{ request('interaction_type') == 'Mensaje' ? 'selected' : '' }}>Mensaje</option>
                                        <option value="Reunión" {{ request('interaction_type') == 'Reunión' ? 'selected' : '' }}>Reunión</option>
                                    </select>
                                </div>
                            </div>
                            <div class="col-md-2">
                                <div class="form-group">
                                    <label>&nbsp;</label>
                                    <div class="d-flex gap-2">
                                        <button type="submit" class="btn btn-primary">
                                            <i class="fas fa-search"></i> Buscar
                                        </button>
                                        <a href="{{ route('admin.call-center.logs.index') }}" class="btn btn-secondary">
                                            <i class="fas fa-times"></i>
                                        </a>
                                    </div>
                                </div>
                            </div>
                            <div class="col-md-1">
                                <div class="form-group">
                                    <label>&nbsp;</label>
                                    @if($stats['pending_followups'] > 0)
                                        <a href="{{ route('admin.call-center.logs.index', ['pending_followups' => 1]) }}" 
                                           class="btn btn-warning btn-block" title="Ver seguimientos vencidos">
                                            <i class="fas fa-exclamation-triangle"></i>
                                        </a>
                                    @endif
                                    @if($stats['today_followups'] > 0)
                                        <a href="{{ route('admin.call-center.logs.index', ['today_followups' => 1]) }}" 
                                           class="btn btn-info btn-block mt-2" title="Ver seguimientos de hoy">
                                            <i class="fas fa-clock"></i>
                                        </a>
                                    @endif
                                </div>
                            </div>
                        </div>
                    </form>
                </div>
            </div>
        </div>
    </div>

    <!-- Tabla de Interacciones -->
    <div class="row">
        <div class="col-12">
            <div class="card shadow">
                <div class="card-header py-3">
                    <h6 class="m-0 font-weight-bold text-primary">
                        <i class="fas fa-list me-2"></i>Lista de Interacciones
                    </h6>
                </div>
                <div class="card-body">
                    @if($logs->count() > 0)
                        <div class="table-responsive">
                            <table class="table table-bordered table-hover">
                                <thead class="thead-light">
                                    <tr>
                                        <th>Fecha</th>
                                        <th>Cliente</th>
                                        <th>Tipo</th>
                                        <th>Agente</th>
                                        <th>Notas</th>
                                        <th>Estado</th>
                                        <th>Seguimiento</th>
                                        <th>Resultado</th>
                                        <th>Pago Programado</th>
                                        <th>Acciones</th>
                                    </tr>
                                </thead>
                                <tbody>
                                    @foreach($logs as $log)
                                        <tr>
                                            <td>
                                                <small>{{ $log->created_at->format('d/m/Y') }}</small><br>
                                                <small class="text-muted">{{ $log->created_at->format('H:i') }}</small>
                                            </td>
                                            <td>
                                                <strong>{{ $log->client->business_name ?? 'N/A' }}</strong>
                                                @if($log->client)
                                                    <br><small class="text-muted">{{ $log->client->phone ?? 'Sin teléfono' }}</small>
                                                @endif
                                            </td>
                                            <td>
                                                @php
                                                    $typeColors = [
                                                        'Llamada' => 'primary',
                                                        'Email' => 'info',
                                                        'Visita' => 'warning',
                                                        'Mensaje' => 'success',
                                                        'Reunión' => 'secondary',
                                                    ];
                                                    $color = $typeColors[$log->interaction_type] ?? 'secondary';
                                                @endphp
                                                <span class="badge bg-{{ $color }}">{{ $log->interaction_type }}</span>
                                                @if($log->duration)
                                                    <br><small class="text-muted">{{ $log->duration }}</small>
                                                @endif
                                            </td>
                                            <td>
                                                <small>{{ $log->user->name ?? 'N/A' }}</small>
                                            </td>
                                            <td>
                                                <div style="max-width: 300px;">
                                                    <p class="mb-0" style="white-space: nowrap; overflow: hidden; text-overflow: ellipsis;" title="{{ $log->notes }}">
                                                        {{ \Illuminate\Support\Str::limit($log->notes, 50) }}
                                                    </p>
                                                </div>
                                            </td>
                                            <td>
                                                @php
                                                    $statusColors = [
                                                        'Completado' => 'success',
                                                        'No Contesta' => 'warning',
                                                        'Seguimiento' => 'info',
                                                        'Pendiente' => 'secondary',
                                                        'Rechazado' => 'danger',
                                                    ];
                                                    $statusColor = $statusColors[$log->status] ?? 'secondary';
                                                @endphp
                                                <span class="badge bg-{{ $statusColor }}">{{ $log->status }}</span>
                                            </td>
                                            <td>
                                                @if($log->follow_up_date)
                                                    @php
                                                        $followUpDate = \Carbon\Carbon::parse($log->follow_up_date);
                                                        $isPast = $followUpDate->isPast();
                                                        $isToday = $followUpDate->isToday();
                                                    @endphp
                                                    <small class="{{ $isPast ? 'text-danger' : ($isToday ? 'text-warning' : 'text-success') }}">
                                                        <i class="fas fa-{{ $isPast ? 'exclamation-triangle' : ($isToday ? 'clock' : 'check') }}"></i>
                                                        {{ $followUpDate->format('d/m/Y H:i') }}
                                                    </small>
                                                @else
                                                    <span class="text-muted">-</span>
                                                @endif
                                            </td>
                                            <td>
                                                @if($log->outcome)
                                                    <span class="badge bg-info">{{ $log->outcome }}</span>
                                                @else
                                                    <span class="text-muted">-</span>
                                                @endif
                                            </td>
                                            <td>
                                                @if($log->outcome === 'Pago Programado' && $log->scheduled_payment_date)
                                                    @php
                                                        $paymentDate = \Carbon\Carbon::parse($log->scheduled_payment_date);
                                                        $isPast = $paymentDate->isPast();
                                                        $isToday = $paymentDate->isToday();
                                                    @endphp
                                                    <small class="{{ $isPast ? 'text-danger' : ($isToday ? 'text-warning' : 'text-success') }}">
                                                        <i class="fas fa-{{ $isPast ? 'exclamation-triangle' : ($isToday ? 'clock' : 'calendar-check') }}"></i>
                                                        {{ $paymentDate->format('d/m/Y') }}
                                                    </small>
                                                @else
                                                    <span class="text-muted">-</span>
                                                @endif
                                            </td>
                                            <td>
                                                <div class="d-flex gap-1">
                                                    @can('call-center.show')
                                                    <a href="{{ route('admin.call-center.logs.show', $log->id) }}" 
                                                       class="btn btn-sm btn-info" 
                                                       title="Ver detalles">
                                                        <i class="fas fa-eye"></i>
                                                    </a>
                                                    @endcan
                                                    @can('call-center.edit')
                                                    <a href="{{ route('admin.call-center.logs.edit', $log->id) }}" 
                                                       class="btn btn-sm btn-warning" 
                                                       title="Editar">
                                                        <i class="fas fa-edit"></i>
                                                    </a>
                                                    @endcan
                                                    @can('call-center.delete')
                                                    <form action="{{ route('admin.call-center.logs.destroy', $log->id) }}" 
                                                          method="POST" 
                                                          class="d-inline"
                                                          onsubmit="return confirm('¿Estás seguro de eliminar esta interacción?')">
                                                        @csrf
                                                        @method('DELETE')
                                                        <button type="submit" 
                                                                class="btn btn-sm btn-danger" 
                                                                title="Eliminar">
                                                            <i class="fas fa-trash"></i>
                                                        </button>
                                                    </form>
                                                    @endcan
                                                </div>
                                            </td>
                                        </tr>
                                    @endforeach
                                </tbody>
                            </table>
                        </div>

                        <!-- Paginación -->
                        <div class="d-flex justify-content-center mt-3">
                            {{ $logs->links() }}
                        </div>
                    @else
                        <div class="text-center py-5">
                            <i class="fas fa-phone-alt fa-3x text-muted mb-3"></i>
                            <h4 class="text-muted">No hay interacciones registradas</h4>
                            <p class="text-muted">Comienza registrando tu primera interacción con un cliente.</p>
                            <a href="{{ route('admin.call-center.logs.create') }}" class="btn btn-primary">
                                <i class="fas fa-plus me-1"></i>Nueva Interacción
                            </a>
                        </div>
                    @endif
                </div>
            </div>
        </div>
    </div>
</div>
@endsection

@push('scripts')
<script>
document.addEventListener('DOMContentLoaded', function() {
    // Auto-submit form on filter change
    const filters = ['client_id', 'user_id', 'status', 'interaction_type'];
    filters.forEach(filterId => {
        const element = document.getElementById(filterId);
        if (element) {
            element.addEventListener('change', function() {
                this.form.submit();
            });
        }
    });
});
</script>
@endpush