@extends('layouts.app')

@section('title', 'Ver Interacción - Call Center')

@section('content')
<div class="container-fluid">
    <!-- Header -->
    <div class="row mb-4">
        <div class="col-12">
            <div class="d-flex justify-content-between align-items-center">
                <div>
                    <h1 class="h3 mb-0 text-gray-800 text-gradient-primary">
                        <i class="fas fa-eye me-2"></i>Detalles de la Interacción
                    </h1>
                    <p class="text-muted mb-0">Información completa de la interacción</p>
                </div>
                <div>
                    <a href="{{ route('admin.call-center.logs.edit', $log->id) }}" class="btn btn-warning">
                        <i class="fas fa-edit me-1"></i>Editar
                    </a>
                    <a href="{{ route('admin.call-center.logs.index') }}" class="btn btn-secondary">
                        <i class="fas fa-arrow-left me-1"></i>Volver
                    </a>
                </div>
            </div>
        </div>
    </div>

    <div class="row">
        <!-- Información Principal -->
        <div class="col-md-8">
            <div class="card shadow mb-4">
                <div class="card-header py-3">
                    <h6 class="m-0 font-weight-bold text-primary">
                        <i class="fas fa-info-circle me-2"></i>Información de la Interacción
                    </h6>
                </div>
                <div class="card-body">
                    <div class="row">
                        <div class="col-md-6">
                            <p><strong>Cliente:</strong></p>
                            <p class="text-muted">{{ $log->client->business_name ?? 'N/A' }}</p>
                        </div>
                        <div class="col-md-6">
                            <p><strong>Tipo de Interacción:</strong></p>
                            @php
                                $typeColors = [
                                    'Llamada' => 'primary',
                                    'Email' => 'info',
                                    'Visita' => 'warning',
                                    'Mensaje' => 'success',
                                    'Reunión' => 'secondary',
                                ];
                                $color = $typeColors[$log->interaction_type] ?? 'secondary';
                            @endphp
                            <p><span class="badge bg-{{ $color }}">{{ $log->interaction_type }}</span></p>
                        </div>
                    </div>

                    <div class="row">
                        <div class="col-md-6">
                            <p><strong>Estado:</strong></p>
                            @php
                                $statusColors = [
                                    'Completado' => 'success',
                                    'No Contesta' => 'warning',
                                    'Seguimiento' => 'info',
                                    'Pendiente' => 'secondary',
                                    'Rechazado' => 'danger',
                                ];
                                $statusColor = $statusColors[$log->status] ?? 'secondary';
                            @endphp
                            <p><span class="badge bg-{{ $statusColor }}">{{ $log->status }}</span></p>
                        </div>
                        <div class="col-md-6">
                            <p><strong>Agente:</strong></p>
                            <p class="text-muted">{{ $log->user->name ?? 'N/A' }}</p>
                        </div>
                    </div>

                    <div class="row">
                        <div class="col-md-6">
                            <p><strong>Fecha de Creación:</strong></p>
                            <p class="text-muted">{{ $log->created_at->format('d/m/Y H:i') }}</p>
                        </div>
                        <div class="col-md-6">
                            <p><strong>Duración:</strong></p>
                            <p class="text-muted">{{ $log->duration ?? 'N/A' }}</p>
                        </div>
                    </div>

                    @if($log->follow_up_date)
                        <div class="row">
                            <div class="col-md-6">
                                <p><strong>Fecha de Seguimiento:</strong></p>
                                @php
                                    $followUpDate = \Carbon\Carbon::parse($log->follow_up_date);
                                    $isPast = $followUpDate->isPast();
                                    $isToday = $followUpDate->isToday();
                                @endphp
                                <p class="{{ $isPast ? 'text-danger' : ($isToday ? 'text-warning' : 'text-success') }}">
                                    <i class="fas fa-{{ $isPast ? 'exclamation-triangle' : ($isToday ? 'clock' : 'check') }}"></i>
                                    {{ $followUpDate->format('d/m/Y H:i') }}
                                </p>
                            </div>
                        </div>
                    @endif

                    @if($log->outcome)
                        <div class="row">
                            <div class="col-md-6">
                                <p><strong>Resultado:</strong></p>
                                <p><span class="badge bg-info">{{ $log->outcome }}</span></p>
                            </div>
                            @if($log->outcome === 'Pago Programado' && $log->scheduled_payment_date)
                                <div class="col-md-6">
                                    <p><strong>Fecha de Pago Programado:</strong></p>
                                    @php
                                        $paymentDate = \Carbon\Carbon::parse($log->scheduled_payment_date);
                                        $isPast = $paymentDate->isPast();
                                        $isToday = $paymentDate->isToday();
                                    @endphp
                                    <p class="{{ $isPast ? 'text-danger' : ($isToday ? 'text-warning' : 'text-success') }}">
                                        <i class="fas fa-{{ $isPast ? 'exclamation-triangle' : ($isToday ? 'clock' : 'calendar-check') }}"></i>
                                        {{ $paymentDate->format('d/m/Y') }}
                                        @if($isPast)
                                            <small class="d-block text-muted">(Vencido)</small>
                                        @elseif($isToday)
                                            <small class="d-block text-muted">(Hoy)</small>
                                        @endif
                                    </p>
                                </div>
                            @endif
                        </div>
                    @endif

                    <div class="row mt-3">
                        <div class="col-12">
                            <p><strong>Notas:</strong></p>
                            <div class="card bg-light">
                                <div class="card-body">
                                    <p class="mb-0">{{ $log->notes }}</p>
                                </div>
                            </div>
                        </div>
                    </div>
                </div>
            </div>

            <!-- Historial de Cambios -->
            @if($log->history->count() > 0)
            <div class="card shadow mb-4">
                <div class="card-header py-3">
                    <h6 class="m-0 font-weight-bold text-primary">
                        <i class="fas fa-history me-2"></i>Historial de Cambios
                    </h6>
                </div>
                <div class="card-body">
                    <div class="table-responsive">
                        <table class="table table-sm table-bordered">
                            <thead>
                                <tr>
                                    <th>Fecha</th>
                                    <th>Acción</th>
                                    <th>Usuario</th>
                                    <th>Cambios</th>
                                </tr>
                            </thead>
                            <tbody>
                                @foreach($log->history as $history)
                                    <tr>
                                        <td>
                                            <small>{{ $history->created_at->format('d/m/Y H:i') }}</small>
                                        </td>
                                        <td>
                                            <span class="badge 
                                                @if($history->action == 'created') bg-success
                                                @elseif($history->action == 'updated') bg-info
                                                @else bg-danger
                                                @endif">
                                                @if($history->action == 'created') Creado
                                                @elseif($history->action == 'updated') Actualizado
                                                @else Eliminado
                                                @endif
                                            </span>
                                        </td>
                                        <td>
                                            <small>{{ $history->user->name ?? 'N/A' }}</small>
                                        </td>
                                        <td>
                                            <small>{{ $history->changes ?? 'Sin cambios específicos' }}</small>
                                        </td>
                                    </tr>
                                @endforeach
                            </tbody>
                        </table>
                    </div>
                </div>
            </div>
            @endif
        </div>

        <!-- Información del Cliente -->
        <div class="col-md-4">
            <div class="card shadow mb-4">
                <div class="card-header py-3">
                    <h6 class="m-0 font-weight-bold text-primary">
                        <i class="fas fa-user me-2"></i>Información del Cliente
                    </h6>
                </div>
                <div class="card-body">
                    @if($log->client)
                        <p><strong>Nombre:</strong></p>
                        <p class="text-muted">{{ $log->client->business_name }}</p>

                        @if($log->client->legal_name)
                            <p><strong>Razón Social:</strong></p>
                            <p class="text-muted">{{ $log->client->legal_name }}</p>
                        @endif

                        @if($log->client->tax_id)
                            <p><strong>{{ getTaxDocumentLabel() }}:</strong></p>
                            <p class="text-muted">{{ $log->client->tax_id }}</p>
                        @endif

                        @if($log->client->phone)
                            <p><strong>Teléfono:</strong></p>
                            <p class="text-muted">{{ $log->client->phone }}</p>
                        @endif

                        @if($log->client->email)
                            <p><strong>Email:</strong></p>
                            <p class="text-muted">{{ $log->client->email }}</p>
                        @endif

                        @if($log->client->address)
                            <p><strong>Dirección:</strong></p>
                            <p class="text-muted">{{ $log->client->address }}</p>
                        @endif

                        @if($log->client->salesman)
                            <p><strong>Vendedor:</strong></p>
                            <p class="text-muted">{{ $log->client->salesman->first_name }} {{ $log->client->salesman->last_name }}</p>
                        @endif

                        <div class="mt-3">
                            <a href="{{ route('admin.gestor.clients.show', $log->client->id) }}" class="btn btn-sm btn-primary">
                                <i class="fas fa-eye me-1"></i>Ver Cliente
                            </a>
                            <a href="{{ route('admin.call-center.client.interactions', $log->client->id) }}" class="btn btn-sm btn-info">
                                <i class="fas fa-list me-1"></i>Ver Interacciones
                            </a>
                        </div>
                    @else
                        <p class="text-muted">Cliente no encontrado</p>
                    @endif
                </div>
            </div>
        </div>
    </div>
</div>
@endsection